System Monitoring – Case Study2016-11-15T18:19:56+00:00

Project Description

Client

Sam Martirano Salon & Spa is a full service salon offering services in acrylics, hair coloring, manicures, perms, spa, reflexology and much more.  The 360815-logosalon has been serving North shore residents for over 28 years.  Sam Martiranos is located in Glenview, IL.

Overview 

Sam Martirano’s is a large salon that switched from a paper recording system in 2004 to a full computerized system implemented by Black Line.  One evening, the building in which they are located lost power.   When the power came back on the server froze at applying computer settings.  While all this was going on the salon had customers that wanted to pay and make new appointments.

Completion

Black Line’s 24×7 monitoring system notified an engineer when the server went down at the salon.  The engineer then called the salon to troubleshoot the issue.  When the power came back on the engineer worked with the client to bring the server back up and when it froze at applying computer settings the engineer then began troubleshooting this error as well.  It was discovered that they had an older version of APC Powerchutes that needed a new java update.  With little downtime the engineer was able to correct the problem and the salon’s server was back up and running.

” I am writing to express my 125% customer satisfaction. Your team is amazing. Anytime I have an issue, it is taken care of immediately. Thank you for your time and keep up the great work”

-Chris Blasco, Owner, Sam Martirano Salon & Spa

Project Details