Waste Management-Recycling Services (WMRS) has been providing innovative recycling solutions to office, manufacturing and industrial facilities since 1984. They are the largest recycler of post-consumer fiber in the Chicago-area.
Question: WMRS has been successfully utilizing a fully integrated CRM/Operational system based on the Goldmine CRM system since 1998. The Goldmine solution is a very mature system and has been ideal for WMRS tasks. As systems have continued to evolve, WMRS decided to embark on a Legacy System Replacement project to upgrade the current Goldmine system, and other integrated operational systems, with a robust web-based application.
Answer: Black Line Consulting (BLC) worked closely with WMRS and designed a Web Application that took the best of what Goldmine offered and designed a truly state-of-the-art system. The new “WM Recycling Management System” addresses significant operational inefficiencies and automates manual tasks truly providing a rapid return on investment. In addition, WMRS will now enjoy the benefits of modern technology and the ability to rapidly adjust and extend the system to meet the ever-changing business environment.
The “WM Recycling Management System” was built through the Black Line Software Maintenance program, an affordable and flexible way to address an organization’s software needs.